Support & protection
Everything you need to know about protecting your data and account, plus answers to the most common questions.
Protection & guarantee policy
- Your personal data (name, email, mobile number) is stored securely and accessible to the admin only.
- Your password is stored encrypted — nobody can see it, not even the support team.
- Your place in the team is protected — only the admin can change it, and every change is logged.
- Your account is only frozen through an explicit administrative action, and you can contact support at any time to review it.
Frequently asked questions
How do I add a new member to my team?
On the “Invite” page you'll find your permanent invitation link, and you can also choose a specific placement manually if you wish.
When is my qualification activated?
As soon as you buy a product from the qualifying category, and it stays valid for the period set in the system settings.
How do I check my order's payment status?
On the “My orders” page you'll see each order's status — pending or paid — after the team confirms receipt of payment.